Return & Refund Policy

At Shadow CARE, we are committed to providing a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we are here to help.

Return Policy

You can request a return within 5 days of receiving your order.

To be eligible for a return:

• Product must be unused and in original condition
• Product must be in original packaging
• Order ID or proof of purchase is required
• Product should not be damaged by the customer

Non-Returnable Items

The following items are not eligible for return:

• Used or worn products
• Damaged items caused by misuse
• Clearance or sale items
• Personalized or customized products
• Hygiene-related items (if applicable)

Refund Policy

Once we receive and inspect the returned product, we will notify you.

If your return is approved:

• Refund will be processed within 5 business days
• Amount will be credited to your original payment method
• Cash on Delivery orders will be refunded via Bank Transfer or UPI

Replacement Policy

If you receive:

• Damaged product
• Wrong item
• Missing product

You must contact us within 48 hours of delivery with product photos or unboxing video.

We will provide:

• Free replacement, or
• Full refund

Return Shipping

• Customer needs to send the product to our return address
• Shipping charges are non-refundable
• If the product is damaged or wrong, we will cover return shipping cost

Order Cancellation

• Orders can be cancelled within 12 hours of placing the order
• Once shipped, cancellation is not possible

Contact Us

For any return or refund queries, contact us:

Email: support@sadansiddiqui03@gmail.com

We aim to provide safe, secure, and reliable service to all our customers.